F.A.Q

What’s your cancellation policy?

 

We require 12 hours notice for any appointment changes or cancellations. Appointments canceled with less than 12 hours notice, as well as missed appointments, will be charged the full service amount to the credit card on file. A valid credit card is required to reserve all appointments. Your card will only be charged in accordance with this policy in the event of a late cancellation or no-show.

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What if I’m feeling sick the day of my appointment?

 

If you are experiencing any cold-like symptoms 24 hours before your appointment, please call to reschedule. Symptoms include but are not limited to coughing, runny nose, sneezing, congestion, sore throat, fever, or use of cough drops or cold/flu medication. Clients arriving with active symptoms may have their session ended early or rescheduled at our discretion. Full service fees may still apply. If you have a chronic condition (e.g. allergies or sinus issues) that mimics these symptoms, please let us know in advance so we can note your profile.

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Do I need to book a prenatal massage if I’m pregnant?

Yes. Even if you’re not showing or are in your first trimester and haven’t told anyone about your pregnancy yet, you should still book a prenatal massage. During pregnancy, there are areas and pressure points that must be avoided, and these can differ from a standard massage approach.

Please note: Not all massage therapists will work on clients in their first trimester. If you are in your first trimester, please contact the clinic via phone or text to ensure we match you with the right therapist.

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Can my child get a massage?

Yes. For children under 18, please book an Adolescent Massage, as not all therapists work on children. A parent or guardian must be present during the initial visit. For clients ages 10–15, a parent or guardian must remain on-site for the entire session.

If you have any questions or concerns, please call the clinic at (858) 274-6989.

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What should I wear to my massage?

Wear loose, comfortable clothing to make changing easy and to avoid getting oils on delicate or expensive fabrics after your session. During your massage, you’ll undress to your comfort level, whether that means keeping undergarments on or not depending on your preference. You’ll be properly draped with a sheet at all times, and your therapist will only uncover the area being worked on, ensuring your privacy, comfort, and peace of mind throughout your session.

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What’s the difference between Swedish/Relaxation and Deep Tissue/Sports Massage?

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• Swedish/Relaxation Massage: Lighter pressure, focusing on improving circulation.

• Deep Tissue/Sports Massage: Medium to firm pressure, targeting deeper muscle layers. The goal is to relax the muscles, relieve chronic or acute pain, and break up adhesions (“knots”).

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Where do I park?

We have a free parking lot in front of our building.​

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Should I tip my massage therapist?

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Tipping your massage therapist is customary, similar to tipping a waiter. Industry standard is 20-30%.

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Are you the same massage clinic that was located in Pacific Beach on Cass and Hornblend Street?

Yes. We were located in Pacific Beach for 23 years and moved to Bay Park in 2021.

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Is it the same owner as when it was in Pacific Beach?

Mark has retired, and his daughter, Cassie, now owns the clinic.

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How long of an appointment should I book?

If it’s your first time booking with us, we suggest a 60- or 90-minute massage. If you need multiple areas addressed, consider the longer session, as 60 minutes goes by quickly for a full body massage.

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Which massage therapist should I book with?

It depends on your personal preferences and goals. Different therapists specialize in different techniques. Feel free to reach out to the clinic for recommendations.

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What forms of payment do you accept?

We accept all major credit cards, cash, and Apple/Samsung Pay, HSA/FHA Cards. 

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Do you take insurance? What if I have a Flex (HSA/FHA) spending account?

We do not accept traditional insurance. However, we accept flex credit cards, and we can provide receipts for reimbursement through your FLEX account.

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What if I need a diagnosis/prognosis code on my receipt for my Flex spending account?

We can provide a procedure code, but massage therapists cannot diagnose conditions. You can obtain a diagnosis code from a medical professional (MD, physical therapist, acupuncturist, or chiropractor). Once provided, we can include that code on your receipt, indicating that the massage addressed that particular issue.

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What kind of training and credentials do your massage therapists have?

All of our massage therapists are certified through the California Massage Therapy Council. Their certification required extensive training in anatomy, physiology, kinesiology, and massage therapy.

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How many sessions are needed to see results?

It varies, depending on the severity, duration, and nature of the condition. Initially, you may feel sore for a few days if you’re not accustomed to regular massage. After the soreness subsides, most clients notice improvements in pain and mobility. Some may feel relief after one session; others may need several.

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I got a Deep Tissue Massage and now I’m sore. Is that normal?

Yes, it can be normal to feel sore or stiff for 1–2 days after a deep tissue massage, especially if you’re not used to regular sessions. The massage process can inflame muscles slightly as it breaks up tension.

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What should I do to prepare for my massage?

Hydrate well before and after your massage.​

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Does massage really work?

Many clients find relief through massage therapy. Some are surprised by the degree of improvement in their pain and mobility after regular sessions.

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How often should I get a massage?

It depends on your activity level and whether you’re seeking relief from pain or just general upkeep. Some people benefit from weekly or bi-weekly appointments, while others do well with monthly sessions.

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What if I want something changed during my massage? (i.e. music, heating pad, massage pressure, etc.)

Yes. We encourage open communication. Feel free to let your therapist know your preference.

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Do you offer same-day appointments or walk-ins?

We offer same-day appointments, but please book via our website, text, or phone call before coming in. Walk-ins are not accepted.

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Do you sell gift cards?

Yes, we sell e-gift cards on our website. Click Here to purchase one now. 

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Do you offer in-home massages?

No, we do not offer in-home massages at this time.

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What if I have a special health condition or mobility difficulty?

Please call the office to book and inform our receptionist of any health conditions or mobility issues so we can accommodate you appropriately.